Privacy Policy

Privacy Policy

Introduction

Vitality Health & Homecare Ltd we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services.

Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Information: Name, address, phone number, email address, date of birth, and other identifying details.
• Health Information: Medical history, treatment plans, medications, and other health-related information necessary for providing care.
• Financial Information: Billing details, insurance information, and payment history.
• Usage Information: Information about how you use our website and services, including IP addresses, browser type, and pages visited.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Delivering personalised home and healthcare services tailored to your needs.
• To Communicate: Contacting you regarding appointments, care plans, and other relevant information.
• To Improve Services: Analysing usage data to enhance our offerings and ensure the best possible care.
• For Billing and Payment: Processing payments and managing insurance claims.
• Legal Compliance: Complying with applicable laws and regulations, including health and safety requirements.

Information Sharing and Disclosure

We may share your information with:

• Healthcare Providers: To coordinate and deliver the best possible care.
• Insurance Companies: For billing and payment purposes.
• Legal and Regulatory Authorities: When required by law or to protect our legal rights.
• Service Providers: Trusted third parties who assist us in operating our business, provided they adhere to strict confidentiality agreements.

Data Security

We implement robust security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Our measures include:

• Encryption: Using encryption technology to safeguard sensitive data.
• Access Controls: Limiting access to personal information to authorised personnel only.
• Regular Audits: Conducting regular security audits and assessments to ensure ongoing protection.

Your Rights

You have the following rights regarding your personal information:

• Access: The right to request a copy of the information we hold about you.
• Correction: The right to request corrections to any inaccurate or incomplete information.
• Deletion: The right to request the deletion of your information, subject to legal and contractual obligations.
• Objection: The right to object to the processing of your information in certain circumstances.
• Portability: The right to request the transfer of your information to another service provider.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Effective Date" at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.